This is the text of a specific version. It is the version in effect.
English
This policy applies to our currently public static company and product introductions, help and legal websites, and inquiries to the company. It does not extend its scope to accounts, sign-in or future services. Each product’s privacy policy describes processing within its app. If the English text differs from the Korean text, the Korean text prevails.
For company inquiries and websites outside the apps, we process information you send us directly and web access information that passes through Cloudflare. See Information we handle when you contact us and Visits to our websites.
Send only what your inquiry needs. Do not include passwords or unnecessary personal records.
Operator and privacy contact
The operator is 아크솔브(ARC-SOLVE). Our privacy officer is 조경민 (Kyungmin Cho), the representative. Send privacy questions and rights requests to the contact below.
- Email: support@arcsolve.ai
- Phone: 050-6508-1228 (Korea)
- Business name: 아크솔브(ARC-SOLVE) · ArcSolve
- Representative: 조경민(KYUNGMIN CHO)
- Business registration number: 843-54-01035
- Address: 서울특별시 성북구 장위로19길 25, 1동 302호(장위동, 장위 에스하임1), Seoul, Republic of Korea
Information we handle when you contact us
We handle the information below when you contact us directly by email or phone.
| Case | Information | Purpose | Retention |
|---|---|---|---|
| Email inquiries | Email address, sender name, email header information (such as the time sent), and the message and attachments | Reviewing and answering your inquiry and following up on it | One year after we finish handling the inquiry |
| Phone inquiries | Phone number and what you tell us | Reviewing and answering your inquiry | One year after we finish handling the inquiry |
We process inquiry email through the processors below. We do not provide inquiry information for another company’s independent use, except where the law requires it.
Deleting inquiry information
- Procedure: When the retention period ends, we delete inquiry emails and records without delay. If a law requires longer retention, we keep them separately from other records for that period and then delete them.
- Method: We delete electronic records, and delete inquiry emails from the mailbox and its trash as well.
- Our deletion of email is separate from completion of deletion within Google’s systems. Google’s deletion process and time limits follow the customer data deletion provisions of the Google Data Processing Addendum.
Processors
We use Google Workspace to receive and store email for support@arcsolve.ai. We use Cloudflare to serve our websites and process web requests. These processors handle company inquiry email and websites. This processing does not send documents, model inputs, or tool results from the apps to Google or Cloudflare. Content you put in an inquiry is processed as inquiry email.
| Service provider | Task | Information processed |
|---|---|---|
| Google (Google Workspace) | Receiving and storing support email | Email address, sender name, email header information, and the message and attachments |
| Cloudflare | Serving static websites and processing web requests | IP address and the request information sent by the browser |
Google’s public contracting entity table identifies Google Asia Pacific Pte. Ltd. for Google Workspace contracts with a Korean billing address. The Cloud Data Protection Team is a channel for our Workspace administrator to contact Google about customer data. Send your privacy inquiries and rights requests to our company contact above. We contact Google through our administrator when needed.
Google’s role in processing customer data is described in the Google Data Processing Addendum. Cloudflare’s processing role is described in the Cloudflare Data Processing Addendum.
Processing outside Korea and your choices
Google and Cloudflare may use facilities and subprocessors in multiple countries under their respective data processing addenda. Inquiry email and web access information may be processed outside Korea while these services are provided.
- The table above lists the inquiry email information processed through Google Workspace. It is sent over the network when email is received. We retain it for one year after we finish handling the inquiry.
- If you do not want to use the Google Workspace email route, contact us by phone instead of email. In that case we do not answer by email.
- Cloudflare processes the IP address and browser request information sent over the network when you open our web pages. Web access information is used to serve pages and for security processing.
- Google’s processing locations and subprocessors are described in the Google Workspace subprocessors information. Cloudflare’s subprocessors are described in the Cloudflare subprocessors information.
Visits to our websites
The websites that provide our company and product introductions, help, and legal documents are static pages. The sites themselves use no cookies, advertising, analytics, or tracking scripts. When you open a page, your IP address and the request information your browser sends pass through Cloudflare’s servers. Our site code has no feature that stores this access information separately.
Your rights and how to use them
- You can ask to access, correct, or delete the personal information we handle about you (your inquiry records), or to stop processing it. Send your request to the contact above. We will explain how we confirm your identity and then handle the request.
- A legal representative or a person you authorize can also make the request.
Safeguards for our websites
Our websites are served over HTTPS. Their Content Security Policy restricts scripts from outside origins, additional network connections from pages, and form submissions.
Inquiries from children
Children under 14 should contact us together with a legal guardian.
Privacy violation assistance
You can also report or ask about a privacy violation to these Korean public bodies.
- Personal Information Infringement Report Center: privacy.kisa.or.kr, 118 (in Korea)
- Personal Information Dispute Mediation Committee: www.kopico.go.kr, 1833-6972 (in Korea)
Changes to this policy
When this policy changes, we publish a new version and its effective date. If earlier versions have been published, they are available in the change history.